Friday, September 29, 2017

oh I'm havin' a good one

Customer service.
Don't those words evoke some kind of feeling for you?
This week I spent a good length of time talking to my internet provider. My bill had gone up 25% and being that my rent just went up and my wages are staying essentially the same, I wasn't having it.
One live chat (28 minutes) and two phone calls (18 minutes) later, my rate was restored, including credit for the upcoming month.
"Do me a favor," the retention specialist (a guy) snapped in defeat, "and have a wonderful day."
Wellsir. I will. And thank yew.
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Today I rented a car. Renting a car always leaves me wanting a stiff drink and a shower. Where do they find these smarmy bro's? Last time I rented, the very condescending bro showed me how to use the windshield wipers and the lights. Today, as I waited to get my keys, broski demanded a second phone number, a friend or family member's, "just in case." When I enquired why I would wish to give him the phone number of someone who wasn't even coming with me on my road trip, he pressed. I said absolutely not. Eventually, he resignedly entered my e-mail address. The entire transaction felt like I was interacting with a robot. In the least possible exciting way.
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Then there are the actually pleasant interactions, the woman at Green Home who helped me find a few non-toxic items for upcoming projects. Cheerful and brisk and no kind of pressure. My bank also has some pretty friendly employees, at least when I go in person. What does it all mean? I have no idea. I worked customer service and there were good days, where I felt like I was truly helping people, and there were the not-so-good days, where every caller was either a perv or a shrieker, and I was only doing time.

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